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Theya Collections is a curated jewelry brand offering handpicked, elegant pieces inspired by Indian heritage with a contemporary twist. Each item is selected with love and care to bring you timeless style and beauty.

Most of our products are ready to ship unless otherwise stated. For custom orders or pre-orders, estimated dispatch times will be mentioned in the product description.

Simply browse our collection, add your favourite items to the cart, and follow the checkout steps. You will receive a confirmation email once your order is placed successfully.

We accept major credit/debit cards, offline payment options, and other secure payment gateways available at checkout.

You may cancel your order within 24 hours of placing it, provided it hasn’t been dispatched. Please contact us at theyacollections@gmail.com as soon as possible.

To redeem the card, the recipient selects the items to purchase. During payment, click Redeem a gift card and enter the unique gift card code.

If the sale is more than the value of the card, customers can pay for the remaining cost using other payment methods.

Any amount left over after making a purchase can be used in future purchases before the expiry date. For example, if you have a $100 gift card and spend $25, you can use the remaining $75 in future when shopping at theyacollections.com

Yes! We ship all over Australia via Australia Post. You can choose between standard and express shipping at checkout.

Orders are usually dispatched within 24 - 48 hours (Mon - Fri). Delivery times depend on your location and chosen shipping method.

Absolutely. Once your order is dispatched, you will receive an email with your tracking number.

Our collections include imitation, brass, oxidised, Kundan, temple, and AD jewellery. Each product description includes details of the material and finish.

To prolong the life of your pieces: Avoid contact with water, perfumes, and harsh chemicals. Store in a dry place, preferably in a soft cloth or pouch. Handle with care, especially delicate stonework.

Yes! You can include a gift message at checkout. If you'd like it gift-wrapped, please contact us before completing your order.

Yes, we’re happy to discuss custom pieces or bulk orders for weddings, events, or gifts. Please reach out via email at theyacollections@gmail.com.

Please check your spam or junk mail folder, as sometimes our emails land there. If you still can’t find it, feel free to contact us at theyacollections@gmail.com with your full name and payment details.

If your order hasn't been dispatched, we can update the shipping address. Please email us immediately at theyacollections@gmail.com with your correct address. Once the parcel is shipped, we won’t be able to make changes.

We're so sorry to hear that! Please email us within 24 hours of receiving the parcel, along with clear photos of the damaged item and packaging. We’ll guide you through the next steps. Some items break during shipment. We’ll do our best to help. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Please check around your property, with neighbours, or your local post office first. If it’s still missing, contact us and we’ll do our best to assist, but please note we are not liable for parcels marked as delivered by Australia Post.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

While uncommon, from time to time we have influx of customers all hoping to order the same item at the same time, particularly sale items. We realise when attempting to fill these orders that unfortunately, we can’t fulfill them all. Note: When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to reflect in your bank account.

We are so sorry that you are missing an item from your order. Please get in touch with us via email at theyacollections@gmail.com so that we can best assist you.

No, you can check out as a guest. However, creating an account lets you track orders, save your favourites, and enjoy a faster checkout in the future.

Click on the "Forgot Password" link on the login page. You’ll receive an email to reset your password. If you need help, contact us anytime.

Yes, simply log in to your account and go to "Account Settings" to update your details.

You can subscribe by entering your email at the bottom of our homepage or during checkout. You’ll be the first to know about new arrivals, special offers, and seasonal collections!

We send curated updates only when we have something meaningful to share - new drops, exclusive deals, or behind-the-scenes news. No spam, promise!

Simply click the "Unsubscribe" link at the bottom of any of our emails. You can also contact us if you’d like to be removed manually.