SHIPPING & RETURNS
SHIPPING POLICY
Please be advised that during sales and festive seasons, order processing times may be longer than usual due to the high volume of orders. We take great care to ensure that each package is thoughtfully and securely packed prior to dispatch. If your order is time-sensitive, we recommend selecting Express Shipping at checkout to ensure timely delivery.
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We currently partner with Australia Post for all domestic orders within Australia.
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For detailed information regarding shipping rates and applicable taxes in your region, please refer to the table below.
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​AUSTRALIAN ORDERS​
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- Standard shipping: Metro 2-6 business days: $17.95 with signature on delivery
- Express shipping: Metro 1-3 business days: $21.95 with signature on delivery
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ORDER PROCESSING TIME
We aim to dispatch all orders within 24 to 48 hours, Monday to Friday.
Please note: During peak periods (such as sale events or public holidays), same-day dispatch may not be possible due to a higher volume of orders.
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DISPATCH AND TRACKING
Once your parcel has been collected and scanned at the Australia Post depot, you will receive an email with your tracking number. If you do not receive this email, kindly check your junk/spam folder. For further assistance, please contact us at theyacollections@gmail.com.
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Please be aware that once your order has been dispatched, it is under the responsibility of Australia Post. Any delays during transit are beyond our control. Shipping timeframes provided are based on estimates from Australia Post and may vary by location. Every order is packed with care by our team. Theya Collections is not liable for any damage incurred during transit.
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STOLEN PARCELS
Customers are responsible for providing a safe and secure delivery address. Theya Collections is not liable for any lost or stolen parcels after delivery has been completed to the nominated address.
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DAMAGED PARCELS
We are not responsible for any damage sustained to parcels once they have been successfully delivered to the provided address.
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AUSTRALIA POST TRACKING
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To track your order, please visit: www.auspost.com.au/track/
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EXPECTED SHIPPING TIMES
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Our express service delivery timeframes are based off your location to our warehouse in Melbourne. Metro cities across Australia can expect express delivery within 1-3 business day, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.
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If you have any special shipping requests, feel free to reach out to us. Your satisfaction is our priority!
RETURN & EXCHANGE POLICY
At Theya Collections, each item is carefully quality checked before it is dispatched.
In the unlikely event that your item arrives damaged, please notify us as soon as possible by emailing theyacollections@gmail.com with your order number and photographs of the damaged item. Kindly allow up to 24 hours for a response. The item must be returned within 2 days of receiving it, in its original packaging and unused condition.
Please review the details below, as some items may not be eligible for return due to hygiene reasons.
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ITEMS NOT ELIGIBLE FOR RETURN:
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- Items damaged due to regular wear and tear.
- Returns due to change of mind.
- Items that do not suit or fit you (please refer to product descriptions for size and weight details).
- Earrings or nose pieces, due to strict hygiene protocols.
- Items that have been opened, used, or are not in their original condition.
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EXCHANGES:
We do not offer exchanges due to change of mind or fit issues. However, if an exchange is approved for a valid reason, a store credit voucher will be issued. This voucher is valid for 12 months from the date of issue and can be used toward your next purchase.
Please note: Shipping charges are non-refundable and will not be included in the store credit.
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CANCELLATIONS:
If you wish to cancel your order, please notify us within 24 hours of placing it. If your order has not yet been dispatched, we will do our best to accommodate your request.
Unfortunately, cancellations are not accepted after 24 hours of order placement.
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