top of page

STORE POLICY

TERMS OF SERVICE

This website is operated by Theya Collections. Throughout the site, the terms “we”, “us” and “our” refer to Theya Collections. Theya Collections offers this website, including all information, tools, and services available from this site to you - the user - conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

​

By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, policies, and conditions referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before using our site. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree, then you may not access the website or use any of our services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update or change these Terms at any time. It is your responsibility to review this page periodically. Continued use of the site after any changes signifies your acceptance of those changes.

Our store is hosted on Wix.com, which provides us with the online e-commerce platform to sell our products and services to you.

​

SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any unlawful purpose or violate any laws in your jurisdiction. You must not transmit viruses or any destructive code. A violation of any Terms will result in the termination of your Services.

​

SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone, at any time, for any reason.
Your content (excluding payment details) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted.


You agree not to reproduce, duplicate, sell, resell, or exploit any portion of the Service without our written permission.

​

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if any information made available on this site is inaccurate, incomplete, or outdated. The material is for general reference only. Reliance on any material on this site is at your own risk.

​

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Product prices and availability are subject to change without notice. We reserve the right to modify or discontinue any aspect of the Service at any time. We shall not be held liable for any modification, suspension, or discontinuation of the Service.

​

SECTION 5 - PRODUCTS OR SERVICES


Certain products may only be available online and may have limited quantities. These are subject to our Returns & Exchange Policy.


We strive to display product colours and images as accurately as possible but cannot guarantee that your device’s display will reflect this precisely.


We reserve the right to limit product sales to any person, region, or jurisdiction and to limit quantities. All product descriptions and prices may be changed at any time. We also reserve the right to discontinue any product at any time.

​

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We may refuse or limit any order at our discretion. This includes orders that appear to be placed by resellers or distributors.


You agree to provide accurate and complete account and purchase information, and to update it as needed to complete your transactions and communications.

​

SECTION 7 - OPTIONAL TOOLS


We may provide access to third-party tools which we do not monitor or control.


Your use of such tools is at your own risk. Future services or features offered through the site will also be subject to these Terms.

​

SECTION 8 - THIRD-PARTY LINKS


Our site may include third-party content or links. We are not responsible for the content or accuracy of these external sites or their policies. Complaints or issues regarding third-party products should be directed to them.

​

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you provide us with comments, suggestions, or other content, we may use them freely without obligation. You agree that your submissions won’t violate the rights of others or contain harmful or misleading material.

​

SECTION 10 - PERSONAL INFORMATION


Submission of personal information is governed by our Privacy Policy.

​

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


We reserve the right to correct any errors or inaccuracies and to update or cancel orders if any information is inaccurate - even after you’ve placed your order.

​

SECTION 12 - PROHIBITED USES


You are prohibited from using our site for unlawful purposes or activities that violate these Terms. This includes - but is not limited to - unauthorized access, fraud, harassment, or infringement of intellectual property rights.

​

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee that our service will be uninterrupted or error-free. The Service is provided "as is" without warranties of any kind.


Theya Collections shall not be liable for any loss, injury, or damages of any kind related to your use of our services or products, except where required by law.

​

SECTION 14 - INDEMNIFICATION


You agree to indemnify and hold harmless Theya Collections, its affiliates, and staff from any claim arising from your breach of these Terms or violation of any rights or laws.

​

SECTION 15 - SEVERABILITY


If any part of these Terms is found unenforceable, the rest shall remain in full force and effect.

​

SECTION 16 - TERMINATION


These Terms remain effective unless terminated by either party. We may terminate the agreement if you violate any Terms, and you remain liable for any outstanding amounts.

​

SECTION 17 - ENTIRE AGREEMENT


These Terms, along with our policies posted on this site, constitute the entire agreement between you and Theya Collections.

​

SECTION 18 - GOVERNING LAW


These Terms shall be governed by and construed in accordance with the laws of Australia.

​

SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of these Terms at any time on this page. We reserve the right to modify them at any time, and your continued use of the site constitutes your acceptance.

​

SECTION 20 - CONTACT INFORMATION


For any questions regarding these Terms of Service, please contact us at: theyacollections@gmail.com

PRIVACY & SAFETY

At Theya Collections, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy and Safety Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

​

SECTION 1 - COLLECTION OF PERSONAL INFORMATION

​

When you make a purchase or sign up for our newsletter, we may collect the following information:

​

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Any other information you voluntarily provide

 

SECTION 2 - HOW WE USE YOUR INFORMATION

​

We collect and use your information to:

​

  • Process and fulfil your orders

  • Communicate with you regarding your order status or inquiries

  • Send you promotional offers and newsletters (only if you opt in)

  • Improve our website and customer experience

  • Comply with legal obligations

 

We will never sell, rent, or share your personal information with third parties for marketing purposes.

​

SECTION 3 - PAYMENT SECURITY

​

All payments on Theya Collections are processed through secure, PCI-compliant payment gateways. We do not store or have access to your full credit card details.

​

SECTION 4 - WEBSITE SECURITY

​

Our website uses industry-standard SSL encryption to protect your personal information. While we take all reasonable precautions, please be aware that no method of transmission over the internet is 100% secure.

​

SECTION 5 - COOKIES AND TRACKING TECHNOLOGIES

​

We use cookies and similar technologies to:

​

  • Enhance your browsing experience

  • Understand website traffic and user behaviour

  • Provide relevant marketing content (if you have opted in)

 

You can manage or disable cookies in your browser settings at any time.

​

SECTION 6 - YOUR RIGHTS

​

You have the right to:

​

  • Access, update, or delete your personal information

  • opt out of marketing emails by clicking “Unsubscribe” at the bottom of any campaign

  • Contact us regarding any privacy concerns

 

To exercise your rights, please email us at theyacollections@gmail.com.

​

SECTION 7 - SAFETY FOR OUR CUSTOMERS

​

We prioritise safety in every part of your experience with us, from carefully packed parcels to safe transactions.

​

  • Each product is quality-checked before dispatch.

  • We do not share your data with anyone other than trusted service providers involved in delivering your order.

  • Our team is trained in best practices for privacy and customer service.

 

SECTION 8 - CHANGES TO THIS POLICY

​

We reserve the right to modify this policy at any time. Updates will be posted on this page with the revised date. We encourage you to review this page regularly.

​

SECTION 9 - CONTACT US

​

If you have any questions, feedback, or concerns about your privacy or safety while using our site, please contact us: theyacollections@gmail.com

​

Thank you for choosing Theya Collections. Your trust means everything to us!

​

PAYMENT METHODS

Credit / Debit Cards
Offline Payments

Payment Methods
bottom of page